At UltimateAIGen.com, we are committed to providing our users with a high-quality SaaS experience. This Refund Policy explains the terms and conditions for refunds and cancellations for our subscription-based services. By using our services, you agree to this policy.
1. Subscription Billing
Our services are provided on a subscription basis, billed either monthly or annually, based on the plan you select. Payments are processed automatically at the start of each billing cycle unless canceled in accordance with our Cancellation Policy.
2. Free Trial Policy
We offer a [X-day free trial] for new users to explore and evaluate our services. During this trial period, you can use the platform and access its features without being charged. Once the trial ends, your selected subscription plan will be billed automatically unless you cancel before the trial period expires.
3. Cancellation Policy
You may cancel your subscription at any time. Cancellations become effective at the end of the current billing cycle. When you cancel:
• Monthly Subscriptions: You retain access until the end of the month, after which no further charges will apply.
• Annual Subscriptions: You retain access until the end of the annual billing cycle, with no further charges applied at renewal.
Cancellations do not retroactively refund subscription fees, and we do not offer prorated refunds for partial months of service.
4. Refund Eligibility
Refunds are typically not provided, except in the following situations:
• Technical Issues: If you encounter a technical issue that prevents you from using the service and we cannot resolve it within a reasonable timeframe.
• Accidental Charges: If you are mistakenly charged due to an account or billing error, we will issue a refund to correct the charge.
• Annual Subscriptions: We may offer a partial refund within the first 14 days of an annual subscription if no usage has occurred. After this period, no refunds are available for annual plans.
5. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
• Dissatisfaction after continued use of the service
• Failure to cancel the subscription before the billing renewal date
• Inability to utilize features due to unsupported devices, browsers, or insufficient system requirements
6. Refund Request Process
To request a refund, please contact our customer support team at [insert contact email] with your account details and the reason for your request. We will review your request and respond within 7 business days. Approved refunds will be processed within 5-10 business days, depending on your bank or payment provider.
7. Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of the Site after any changes constitutes your acceptance of the updated Refund Policy.
8. Contact Us
If you have questions about our Refund Policy, please contact us at:
UltimateAIGen.com
Email: contact@UltimateAIGen.com
Phone: +1(650) 434-4544
Address: AburstMedia LLC 1309 Coffeen Ave STE 1200 Sheridan, WY 82801, USA